Orders Confirmation - orders are not confirm until we have received full payment or applicable deposit.
Cancellations and refunds
We reserve the right to accept any cancellation.
All cancellations are subject to a cancellation fee
Before 7 days of the scheduled delivery - 25% of the total invoice amount.
Within 7 days up to 24 hrs. of the scheduled delivery - 50% of the total invoice amount.
Same day of the event - 100% of the total invoice amount. Orders can be rescheduled until 12:00 PM the day before delivery.
Refunds are provided by check and sent by regular mail within 30 days after the cancellation date.
No cancellations or refunds are available during the Holiday’s seasonal promotion or from Oct. 1st. thru Dec. 31st.
Substitutions - We reserve the right to make substitutions of equal or greater value where such substitution is warranted.
Final Count - The guaranteed number is the minimum number of guests for which you have been charged. A final, guaranteed guest count is required 48hrs. prior to the event date. Should you need to increase your guarantee, we will provide you with an accurate cost estimate. If you order has been paid in full, the difference must be paid 24hrs. before the event date. If you have a balance due, the difference will be added to such balance and must be paid as per our above payment policy. Reductions to the final count are not accepted. If no guarantee is received at the appropriate time, we will assume the number expected on your order to be correct, and food preparation will be made accordingly.
Allergies or restrictions - Piscolabis Catering is not responsible for any food allergies or dietary restrictions unless SPECIFICALLY NOTED IN WRITING.
Food sanitation - Piscolabis Catering will furnish all items in a properly sanitary and consumption-safe state upon delivery. It is the client's sole responsibility to provide appropriate facilities and procedures for the safe and sanitary maintenance of all delivered items.
Served buffets –Sanitary regulations prohibit us from leaving leftovers with the client. Our personnel serving your buffet will properly dispose any leftovers upon completion of service.
Drop-off or Delivery and Pick/Up services – It is the client's sole responsibility to handle leftovers appropriately. As per the Service Options Policy (Item#5), all non-disposable and party rental items must be returned clean.
For staffed events - a 15% of the total value of the order will be added to all staffed events.
Non-staffed events - gratuity upon delivery is optional; however, 15% is suggested.